ABOUT US

“Exotik Mayan Tours, company established at the Riviera Maya (Mexico) managed by two Spanish tour guides who arrived to this wonderful place due to life’s circumstances; place that let them to show to tourists from everywhere the amazing archaeological ruins of Tulum, Coba, Chichen Itzá or Ek Balam and different Mayan Communities, knowing deeply their customs and traditions. We discover the jungle walking and we take refreshing baths in… know more about our company.


EXOTIK EXPERIENCES

  • My friends and I found this company via trip advisor. We were on a cruise ship docking in Cozumel and didn't want the hassle of going through the cruise ship to book excursions, mad lines etc. We chose Exotik based on their excellent reviews and let me just say we were still all wowed by the professionalism, punctuality, and communication. Mariana was the best at getting back to me... Sedmechi      TripAdvisor Member
  • I hired Exotik Mayan Tours to give us a private day tour for 13 of us. We had an incredible day with our guide Monroy and our driver Juan Carlos. They picked us up on time before the sun came up. Monroy is so very knowledgeable about Mayan Culture. He has a great sense of humor and we had a blast the entire day... Js Walk      TripAdvisor Member
  • I was recently in Playa Del Carmen for five days and wanted to see as many of the historic sites as possible. I contacted Exotik and one other company for private tours. Exotik was the first to respond and they quickly coordinated exactly what I wanted. We had a wonderful day at the sites and they really took care of.. Todd T      TripAdvisor Member

FAQ

How and when can you put in contact with us?

You can put in contact with us through:

– Booking Application Form.

– Contact Application Form.

– Email: exotikmayantours@gmail.com

– Phone number (WhatsApp) 24 hours:

– Information and booking in México: Antonio and Mariana +52.1.984.146.44.24.

How to book our tours?

Please, send us the Booking Form on our website, so we have all the data needed to start the reservation. We will reply you as soon as possible in response to your request. If you want to book several excursions please indicate it in the Comments field.

The procedure is as follows:

– Fill the Booking Form specifying the tours that you want to book.

– We will inform you about our availability and the dates of the tour.

– We will send you the Voucher of each excursion.

– Once in the Riviera Maya you must contact with us via Whatsapp (+52.1.984.146.44.24), email (exotikmayantours@gmail.com) or call to confirm the room number and we will tell you the pick up at your hotel.

Is the same price for adults than for kids?

– The babies until  3 years do not pay anything in any of the tours.

– Children between 4-11 years * have kids rates and from 11 years old the price is as an adult in all our excursions.

* In Xcaret and Xel Ha the kids until  4 years only pay $ 15 for transportation, tickets to the parks are free.

Do we offer discounts in our tours?

Yes, you have several ways to take advantage of our discounts*:

– Hire a  Promotion Pack of 3 tours (we offer 12 different packs).

– Choose 3 excursions on our website and will also apply you a discount.

– If you are 4 or more people we will also apply you a discount  in each of our tours. If you are 2 people you can easily find another 2 people in Forums, on the plane, in the hotel …

* Discounts are not cumulative, choose the one that suits you!

When and how can you pay the tours?

To hire our tours you do not have to anticipate anything. The excursions are paid in cash the same day of each tour to our guide. In case of hiring a Pack of 3 excursions the discount will be applied in the third excursion.

Payment can be in euros, US dollars or Mexican pesos.. You also can pay with Paypal with a surcharge of 4% or by transfer to a Mexican account. Not possible to pay with Credit card.

At what time are the pick up for the tours?

Our agency is characterized by very early pick ups to be the first to arrive to the archaeological sites. When we arrive to the ruins there is practically no people and the temperature is much better than later, no doubt you’ll be arriving early and you will be able to take the best pictures of the day. You can observe that when we came out of the ruins began to get a lot of people. The pick up depends on the tour and the location of each hotel.

¿De cuántas personas son los grupos?

We characterized ourselves to offer tours in small groups, the average is about 6 people and our maximum would be 16 people, it’s not normal.

You can not compare our service as the service going on a bus of 50 people where time is lost waiting for people in each of the activities and where it’s very difficult to hear and communicate with the guide.

Being a small group quickly got into a very familiar and close environment, we promote the relationship among our clients and our guide and driver. Go with Exotik is like spending a day with friends !!

Which documents you should bring to the excursions?

We recommend to make a photocopy of passports and leave the originals at the hotel in the safe. For our trip to Sian Ka’an by Jeep, if you want to drive the Jeep is mandatory to bring the original current passport (international is not required).

Are our clientes insured during the tours?

Of course! In all of our tours our clients are insured during transportation and also during the development of each excursion.

What to bring to the tours?

Wear comfortable clothes (shorts and t-shirts), sandals or flip-flops, sneakers (for the tour of Sian Ka’an by Jeep, Swim with Turtles and 3 cenotes, Contoy Island / Women Island and Catamaran Isla Mujeres are not necessary) , towel, sunglasses, hat, camera and sunscreen. In the rainy season it is advisable to take also an anti-mosquito lotion and a raincoat.

What currency you should bring to the Riviera Maya?

Mexican peso is the official currency in Mexico, it’s accepted everywhere. Normally in almost all places accept US dollars. If you hire the tours with us and you are from USA or Europe we recommend to pay directly to us in USD or Euros, thus you will not have to pay a commission for change money.

Where can you change money?

If you want to change some Euros we recommend to go to the 5th Avenue in Playa del Carmen. For USD normally the exchange rate is better at the banks (Scotiabank for example) than exchange offices at the 5th Avenue.

At the hotels the exchange rate is worst than banks or exchange rates of the 5th Avenue. If you plan to go to Playa del Carmen you can change over there. If it’s a small amount is not worth to go to change specifically, you can do it in your hotel.

You will need your passport to change money.

Where can you buy handcrafts?

Definitely the best place to buy and get the best price is inside the archaeological site of Chichén Itzá. You will be able to pay in euros, usd or pesos and always will be possible to bargain.

Is the american or european driving license valid in Mexico?

Yes, must be the original and current. The international driving license also is accepted.

Which is the Cancellation Policy of our company?

If cancellation occurs more than 48 hours before the trip there would be no penalty. If it occurs in a shorter period would have a penalty of 30% of the amount of the tour. For us it would be very difficult to fill these vacancies and we would have to pay the transportation costs, guide and reservation of certain places on the tours.

Is there food for vegetarians, vegans and coeliacs?

In all our tours we offer various buffets thinking with vegetarians, vegan, celiac disease or people with other allergies. It is important to inform before to your guide on the day of the tour so he will be able to advise you what can you eat or not.

Where to buy biodegradable sunscreen and anti-mosquito lotion?

In Playa del Carmen you can buy biodegradable anti-mosquitos and sunscreen (5th Avenue). We recommend also to take always a shower before swimming in the cenotes to remove all chemicals and when you finish the bath you can apply it again. In parks like Xcaret and Xel Ha they are very strict on this matter and each lotion must be biodegradable and organic, both parks sell both products.

Is the Riviera Maya safe?

The Riviera Maya is the first tourist destination in Mexico and one of the more important destinations from around the world, so keeping the safety of tourists in this state is critical of the Mexican Government. You will see a lot of police to keep safe the Riviera Maya.

Our advice is to take the same precautions as anywhere else (go through the tourist places and stay out of the suburbs, be always accompanied by night…).

Is it safe to buy with credit cards?

It depends on where you use it. If it is in the hotel or in prestigious establishments you will not have any problem. It’s true that there is many card cloning fraud in small establishments of Playa del Carmen.

How are the plugs in the Riviera Maya?

The plugs in the Riviera Maya are the same as in Mexico and the United States. Are formed by two blades and a voltage of 110V. If you need and adapter you can buy it in Playa del Carmen, you can find them at the Resorts or in stores like Steren (Americas Mall).

LAST BLOG POSTS